Frequently Asked Questions

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  • What is SleepWellBaby?

  • Who is SleepWellBaby for?

  • What sets SleepWellBaby apart from other similar apps?

  • Is it safe to enter my family's data?

  • Is it free?

  • Is the app suitable for all babies?

  • How does SleepWellBaby support parents?

  • Is extra help available if I need it?

  • How do I get the SleepWellBaby app?

  • Can I get it on any device?

  • What happens if I have a problem with the app?

  • Does SleepWellBaby support twins?

  • Can I add multiple children?

  • Can I share with my partner, grandparent or nanny?

  • Can I track my baby's sleep?

  • How does it work with Tresillian?

  • Can I get the app through my HCF membership?

  • What if I'm with HCF?

General

 

What is SleepWellBaby?

SleepWellBaby is an app-based digital program developed in consultation with Australia’s leading early parenting organisation, Tresillian. We provide evidence-based tips, advice and tools to empower and support parents.

Who is SleepWellBaby for?

SleepWellBaby is designed to support parents with children of the age of 0 to 3 years. We cover some key new parent concerns such as baby sleep and settling, development, feeding and nutrition.

What sets SleepWellBaby apart from other similar apps?

SleepWellBaby is your one-stop-app with all the age specific tips and tools you need to set your baby up for sleep success:

  • Sample routines and activities

  • Tracking tools 

  • Progress and insight reports

  • Tips and wisdom 

  • White noise and lullabies

Is it safe to enter my family's data?

Absolutely. We take your data and privacy incredibly seriously, so much so that we have secured the highest data certification available. If you have any further queries about our data collection policy, you can read more here or contact us directly on hello@sleepwellbaby.io

SleepWellBaby is ISO27001 Certified.

Is it free?

The app is available via monthly or annual subscription or for a “once for all” one off purchase which give you access to all ages and stages for life with a proportion of all funds going to Tresillian to help families in need.

Is the app suitable for all babies?

The SleepWellBaby app, powered by Tresillian is specially designed for each stage of your baby’s development. Currently the app covers newborns through to 3 years of age with tailored wisdom and advice designed for children your babies age. We recognise that all babies are unique, and some need a little more specialised support than others.

How does SleepWellBaby support parents?

SleepWellBaby has been designed as an all-in-one app for parents keen to develop their parenting skills and confidence with guidance on daily rhythms tailored for each age and developmental stage from newborns to 3 years of age. Parents will be able to access numerous features, including a digital version of the tried and trusted Tresillian residential-stay program; sleep and settling tips; breastfeeding and nutrition advice; as well as customisable baby planning and tracking tools to help monitor their child’s progress.

 

We know that having a new baby is an amazing yet daunting time for parents – particularly when it comes to sleep. Tresillian’s evidence-based programs have been helping families for over 100 years and now through the power of digital technology, we are able to offer a support service to more parents and families in need.

Is extra help available if I need it?

Yes. In addition to all the helplines and support available through the "Helplines and support" section, we also offer 30-minute coaching sessions with an experienced Tresillian Nurse for those needing some extra support. Sometimes having someone to talk with to help you navigate your way through all the different parenting options can be helpful. You might like to fine-tune what parenting skills work best for you and your baby’s development. 

 

At Sleep Well Baby we would like to offer you a telehealth coaching session with an experienced Tresillian Nurse. The 30-minute coaching session will provide an opportunity to clarify the information you've come across in Sleep Well Baby app, to talk through tailoring the information for you and your family, and to develop a plan to help you work towards your goals. The coaching session will be conducted through a telehealth video-conference, accessible from your laptop or mobile device.

Technical support

 

How do I get the SleepWellBaby app?

Currently SleepWellBaby isn't set up to provide tailored support for twins but we're working on it right now and hope to introduce this by mid to late May 2020.

Can I get it on any device?

Currently SleepWellBaby isn't set up to provide tailored support for twins but we're working on it right now and hope to introduce this by mid to late May 2020.

What happens if I have a problem with the app?

If you have any issues or feedback with the SleepWellBaby app you can contact us via email at hello@sleepwellbaby.io for assistance and support in the first instance.

About our features

 

Does SleepWellBaby support twins?

Currently SleepWellBaby isn't set up to provide tailored support for twins but we're working on it right now and hope to introduce this by mid to late May 2020.

Can I add multiple children?

Currently SleepWellBaby isn't set up to provide tailored support for twins but we're working on it right now and hope to introduce this by mid to late May 2020.

Can I share with my partner, grandparent or nanny?

You can! We want you to share the love! SleepWellBaby allows you to share and sync with the people who are important in your baby’s life (be it family, friends or even your GP) so that you’re all on the same page.

Can I track my baby's sleep?

You can. SleepWellBaby allows you to track your baby’s sleep and feeds so you can keep on top of your day. Its like a virtual memory when you need it!

Tresillian

 

How does it work with Tresillian?

SleepWellBaby is designed to replicate the much-loved Tresillian residential stay program. In addition to the 100 years of trusted expertise and advice on sleep and settling and other key parenting concerns, SleepWellBaby empowers parents with intuitive planning and tracking tools. The app has been designed as an all-in-one program for parents keen to develop their parenting skills and confidence with guidance on daily rhythms tailored for each age and developmental stage from newborns to 3 years of age.

 

Parents will be able to access numerous features, including a digital version of the tried and trusted Tresillian residential-stay program; sleep and settling tips; breastfeeding and nutrition advice; as well as customisable baby planning and tracking tools to help monitor their child’s progress.

 

For HCF members

Can I get the app through my HCF membership?

If you are an eligible HCF member you may be able to get the app for free.

What if I'm with HCF?

SleepWellBaby is available to all HCF members, except those with Overseas Visitors Hospital Cover and standalone Ambulance Only cover. The first 1050 HCF members to download the app and register an account will receive access to the ‘Once for All’ SleepWellBaby program through the app free of charge. After that, HCF members who register before 31 December 2020 will receive 20% off any SleepWellBaby app program fee.

Terms and conditions apply. The offer is available to current and financial HCF members who hold an HCF hospital and/or extras policy, download the app, and register an account with Sleepfit (using the promo code THANKYOU and their HCF membership number) before 31 December 2020.

Members can visit www.hcf.com.au/sleepwellbaby for full terms and conditions.

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